Our Software as a Service offerings
When you run Nextway.cloud, you are in capable hands. Everything runs with the Microsoft Azure datacenter in Frankfurt and Amsterdam, backed up by a similar datacenter in Berlin. Everyday operation of Next® is handled by our own staff with the help of external Azure experts.
Security
We protect your data with strong encryption in transit and at rest. We enfore authentication and support enterprise SSO using SAML, OAuth, and OIDC.
Reliability
We run with Microsoft Azure. We mirror your data continuously, and back them up each night to a separate datacenter. We keep the backups encrypted and in generations.
Our Support and Consultancy
You know it, and we know it. Our support and consultancy efforts are as important as the software products they compliment – software with knowledge and experience. To deliver these services efficiently and securely is top of mind at Nextway.
Best practice
We support you efficiently and securely, based on documented best practices. See Company policy: Information security in support and consultancy below.
Confidentiality
Your secrets are safe with us. Each employee at Nextway is selected carefully and has signed a comprehensive non-disclosure agreement (NDA).
Our Internal Systems and Processes
Some may think that our internal processes are none of your business. We respectfully disagree.
You have every right to expect that Nextway has systems and processes in place, to secure that we deliver quality software, and take good care of the data we have from you. Our SOC 2 certification addresses every aspect of this.
In the cloud and on prem
We run a unified IT infrastructure at IT Relation, in Azure, and with selected Cloud vendors. Multi factor enterprise authentication is in place.
Continuous delivery
We develop our Next software to the highest standards and complement manual testing with loads of automated tests.
Incidents affecting the security of data
No matter how hard we try, incidents will happen. Besides our ability to avoid incidents, we would like to be measured on our ability to handle these incidents. And on the openness with which we do so.
Report an incident
If you believe that data is at risk, don't hesitate to contact our helpdesk by phone or email. You'll find your local contact information below.
Questions
If you have questions regarding privacy and other issues related to security, feel free to call us. Or send us an email at privacy@nextway.software.
Complaints
If you want to complain about our processing of your personal data, you do so to your local data protection agency.
Alerts
01-04-22: Next® 2.0, Next® as a Service, and Nextway are not affected by the recent Spring4Shell RCE 0-day vulnerability (CVE-2022-22965).
This incident however serves a severe reminder to keep your software – including Next® – up to date. Outdated software is inefficient and dangerous.
If you would like to know more, feel free to reach out to your Nextway contact.
12-12-21: Next® 2.0, Next® as a Service, and Nextway are not affected by the recent Log4j RCE 0-day vulnerability (CVE-2021-44228).
19-03-21: Investigations show that no data from our mail server was exposed. All affected infrastructure has been replaced.
10-03-21: Nextway infrastructure was compromised by the Hafnium hack. No external data is expected to be exposed in the incident. Update will follow.
