Our Software as a Service offerings
 

When you run Next® as a Service, you are in capable hands. Everything runs with the Microsoft Azure datacenter in Frankfurt, backed up by similar datacenters in the Netherlands and Ireland. Everyday operation of Next® is handled by our own staff and that of our partner IT Relation.





Security

We protect your data with strong encryption in transit and at rest. We enfore authentication and support enterprise SSO using SAML, OAuth, and OIDC.




Reliability

We run with Microsoft Azure. We backup your data several times each day. And keep the copies offsite and encrypted.




Compliance

Next® is audited by KPMG and certified to ISAE 3000 and IDW PS880. Microsoft Azure is certified to SOC2, ISO 27001, ISO 27018, and many more.




Privacy

We are committed to privacy and GDPR. We run everything with European staff. We keep data in Frankfurt and manage the encryption keys ourselves.




Our Support and Consultancy
 

You know it, and we know it. Our support and consultancy efforts are as important as the software products they compliment – software with knowledge and experience. To deliver these services efficiently and securely is top of mind at Nextway.





Best practice

We support you efficiently and securely, based on documented best practices. See Company policy: Information security in support and consultancy below.

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Confidentiality

Your secrets are safe with us. Each employee at Nextway is selected carefully and has signed a comprehensive non-disclosure agreement (NDA).






Data processing agreement

When we support and consult you, we may gain access to personal data you hold. For that we must have a data processing agreement in place.

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Privacy

We are committed to privacy and GDPR. We run everything with European staff and keep data encrypted with own keys inside Europe.




Our Internal Systems and Processes
 

Some may think that our internal processes are none of your business. We respectfully disagree. 
You have every right to expect that Nextway has systems and processes in place, to secure that we deliver quality software and take good care of the data we have on you.





In the cloud and on prem

We run a unified IT infrastructure at IT Relation, in Azure, and with selected Cloud vendors. Multi factor enterprise authentication is in place.




Continuous delivery

We develop our Next software to the highest standards and complement manual testing with loads of automated tests.





Our privacy policy

We keep data on our customers, suppliers, and employees. But also on prospects and people who visit our website.

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Privacy

We are totally committed to privacy and GDPR. We minimize the amount of data we keep. And what we do keep, we protect rigorously.




Incidents affecting the security of data
 

No matter how hard we try, incidents will happen. Besides our ability to avoid incidents, we would like to be measured on our ability to handle these incidents. And on the openness with which we do so.





Report an incident

If you believe that data is at risk, don't hesitate to contact our helpdesk by phone or email. You'll find your local contact information below.

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Questions

If you have questions regarding privacy and other issues related to security, feel free to call us. Or send us an email at privacy@nextway.software.




Complaints

If you want to complain about our processing of your personal data, you do so to your local data protection agency.

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Alerts

19-03-21: Investigations show that no data from our mail server was exposed. All affected infrastructure has been replaced.

10-03-21: Nextway infrastructure was compromised by the Hafnium hack. No external data is expected to be exposed in the incident. Update will follow.