The aftermath of COVID-19 credits
In March 2020, when the corona pandemic hit economies worldwide, the Swiss government rolled out an urgent emergency programme for companies with liquidity issues — known as the COVID-19 credits.
The relief scheme came in record time to rescue businesses in need. With an only 30-minute online application, companies of all types could bag a credit loan of up to CHF 500,000 — in just a short day. Though the number of fraud cases were minimal compared to the number of all payments, dishonest businesses triggered a myriad of legal procedures. The task wasn’t small: to follow up on 10,000 cases in the next 8 years.
The challenge of handling 10,000 legal cases
The Swiss Loan Guarantee Cooperatives, together with one of the largest law firms in Switzerland, Kellerhals Carrard, had an important job to do. To review the pay-outs, flag potential and actual fraud cases, and report back to the Swiss Government daily.
The caseworker team quickly realized: manual administration won’t be without headaches:
- Information scattered across multiple stakeholders challenged a unified overview.
- Individual admin systems between three parties slowed down the processing time of cases.
- Manual data extraction from CRM systems, local drives, and personal inboxes screamed for efficiency.
- Typing data into Excel sheets and generating daily reports was a full-time mission for some.
One digital system to handle it all
To modernize, Kellerhals Carrard chose Nextway as a digital partner. With only one month delivery time, a fully digitized solution was set in place to handle existing cases and thousands yet to come.
Next® Digital Workplace replaced all existing systems and tools in use. No more CRM. No more Excel sheets. And no more back-and-forth emailing. Every case is handled from Next® Digital Workplace — and only there alone.
Saving thousands of admin hours
All 100 legal professionals have access to the same system, get a structured overview of cases, documents, and even correspondences. From anywhere, and anytime.
With everything digitized, it takes seconds to locate files. Documentation, emails, lawsuits, or internal info — all traced at the push of a button.
The legal team gets automatic emails on new cases, when tasks are delegated, or documents shared with them.
This saves full-time manpower used for manual administration. Makes collaboration easier. And speeds up the processing time of cases, big time.
Secure and compliant
In Next® Digital Workplace, confidentiality and document permissions are handled to the highest security standards. Only relevant people see relevant cases and files – nothing more.
Activities are all logged to details: who has viewed, edited, or deleted, when, and how. Different revisions can easily be traced back, thus proofing of documents becomes a whole lot easier.
Automatic reporting
Stats and figures generated in Excel are the thing of the past. In Next® Digital Workplace, real-life data is available at all times. From the status of cases to their geographic distribution, industry classification, potential fraud amounts – and the list goes on. Up to 30 different reporting possibilities available within just a click.
Daily reports towards the Swiss Government are generated and sent automatically each day — and published on https://covid19.easygov.swiss/ for public access.
A digital assistant for the future
Already in the first year, the legal team has filed 8,400 cases in Next® Digital Workplace with a total value of CHF 144 million.
With Next® Digital Workplace, Kellerhals Carrard has a modern and future-proof solution in place. A digital assistant, that saves valuable hours for the legal team and cures their admin headaches — now and in the future.
Watch and learn:
This is how Nextway helped Kellerhals Carrard handle potential COVID-19 fraud cases using Next® Digital Workplace.
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