2/23/2018 We live in a world where change happens faster than ever before. Legislation, competition, technology, and customer demands, all change at the speed of light.
If you experience an increased inflow of work, you need to act fast:
Of course, you should run faster. Exercise is healthy — also for the organization. Being busy will even force you to focus. Forces you to work smarter. But there is a limit to how fast, and especially how far you can run. Sooner or later you run out of energy, and you’ll see the rate of errors increase. Not at all what you want, when you are already busy.
Of course, you could hire more people. But only if you’re pretty sure that the increased workload is long-term. And only if you can attract skilled people. And have the time to wait for them to get up to speed. Remember, taking on new people takes out resources from the organization. Not exactly what you need, when you’re already busy.
Of course, you must consider outsourcing. Leaving non-core business activities to others, allows you to focus your own staff on core value-creating activities. But outsourcing takes time and efforts to be done right. Selecting what is non-core business and what is not, is paramount to a successful outsourcing. A failed outsourcing project may damage your business severely if it directly affects the service you provide for your customers.
Working harder, and being more people, will take you only this far. Especially if you want to be agile, profitably and fully scalable — up and down that is. Using technology to complement skilled and experienced staff, has become an increasingly viable option over the last decades. Robotic process automation (RPA) combined with smart process applications (SPA) can do to offices, what assembly lines, and robots already have done to factories.
At swisspartners, a leading international wealth management company headed in Zurich, they have tried it all: New legislation. New competitive situation. New market demands. To cope with that, they run faster, have hired more staff, applied outsourcing, and finally added robotic process automation.
Today, swisspartners is one of the largest financial services providers in Switzerland and growing internationally. Ready to take on the future.
Tap into swisspartners’ experiences, and read the case story, if you too would like to be ready to take on the future:
Learn about swisspartners — ready to take on the future
We continue to help companies reap the benefits of process automation — and keep you up to date with our experiences.
Product Manager and RPA/SPA specialist
+41 78 671 79 03