3/1/2018 As part of a complete IT landscape overhaul, LB Forsikring decided to replace an existing solution for handling incoming correspondence from members (aka customers) and partners.
The new solution — Next Mailroom — is geared towards an omnichannel future, where dialog is less about paper, and more about emails, text, chat, and portal uploads. According to LB, the future will bring more dialog, not less. That’s why the need for automatic processing of correspondence (in its widest sense) is more relevant than ever.
Next Mailroom automatically extract information from any incoming correspondence, and uses it to classify and index with an advanced AI based decision engine. The rules in Next Mailroom are managed by the insurance experts themselves, without the need to involve IT. This secures maximum agility, if a storm or a flooding hits the country.
Next Mailroom is of course a major time saver, but for LB this is not about cost savings. Like the entire overhaul, including the implementation of IDIT from SAPIENS, it’s all about preparing LB for the future. A future where you are either agile or obsolete.
At LB, Next Mailroom will process more than 350,000 letters and 850,000 emails each year.
And complement their Next Enterprise Archive with more than 20 million documents.
Making good business run better.
If you want to know more — call Henrik Baasch.
+45 60 40 92 78