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Robotic Process Automation


"about 60% of occupations have at least 30% of their activities that are automatable"

According to McKinsey Global Institute: Read the McKinsey report





Lessons learned

In addition to brilliant input from McKinsey and other experts, we and our customers have over the years collected quite a few practical experiences from working with process automation. Below you’ll find the four examples, we think are the most important ones:




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Embrace and enjoy

The potential for those who master automation is phenomenal. Both for the company you serve, and for you as an individual. We've customers in many lines of businesses who've already realized immense benefits.

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Beware of the Trojans

When it comes to deploying software robots, the threat of Trojans doesn't come from a wooden horse, or malicious computer code. It comes from the consultants who sometimes succeed in making themselves indispensable.

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Respect the plumber

In your building, you've water pipes running both cold and warm water. The smartest of butler robots won’t ever replace that. Certain things call for basic infrastructure, others for smart robotic automation.

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Remember the rest

For the foreseeable future, only relatively simple processes will be 100% automated. Still it makes good sense to automate 90%. But only if you make sure that you've efficient processes for the remaining 10%.





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Major benefits

Every company we know of have administrative processes that would benefit from automation. Some more than others. Some where it generates totally new business opportunities.
 
swisspartners — an international wealth management company — replaced an expensive outsourcing strategy with advanced in-house process automation. Major savings, better quality, more flexibility, and improved compliance are some of their immediate benefits.

Casestory coming real soon


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Beware of the Tojans

When you introduce process automation you should engage with specialists. Specialists come with valuable tool specific knowledge and real-life experience from other organizations. Consider to what degree you want to rely on external specialists for future adaptions, or if you want this capability in-house.

LB Forsikring — an award winning Danish insurance company – upgraded to a third generation digital mailroom solution. Now the superusers easily maintain all the business rules themselves. No need to involve external consultants, when you want to learn the robot new tricks. Important when handling letters, emails, pdf’s, and uploads by the millions is a part of your core business.

Casestory coming real soon


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Respect the plumber

Robot process automation is brilliant, but not the answer to everything. To quote Abraham Maslow "I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.". Some of your processes are important enough, and predictable enough to be built into your IT infrastructure — your plumbing. More efficient, and more reliable.

At Midtfactoring — the biggest independent factoring company in the Nordics — they do a lot of process automation. Some using robots, others as part of their basic infrastructure. When credit scoring is a crucial part of your business, having it done ‘the right way’ pays off. The core IT systems at Midtfactoring and their insurance provider are tightly integrated using web services, and the service runs 24/7/365.

Casestory coming real soon


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Remember the rest

When you are looking to automate, it's so easy to forget the rest. The exceptions that cannot be handled automatically. Don't. Make sure that you've a reasonably efficient process for those as well.

Kemp & Lauritzen – a Nordic construction and engineering company — implemented a highly automated invoice processing solution. Lots of focus on automation, including the nudging of suppliers to provide more than 80% of all invoices in XML. Maximum automation. Still they keep focus on handling the invoices in need of manual processing efficiently. For every invoice you mess up, you waste whatever automation saved you with the previous 100.

Casestory coming real soon



I hope the above gives you valuable input on how to streamline your organization. We see robotic process automation go hand in hand with our more people centric smart process applications. Like the Chinese philosophy of yin and yang — you'll need both to be complete.

At our most recent Customer Days, robotic process automation was a hot topic. Both we and our customers are happy to share our experiences. If you want to know more, don't hesitate to give me a call or send me an email.

 


Raphael Schlegel
Product Manager and RPA/SPA specialist
+41 78 671 79 03
rsc@multi-support.com

 

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